An alternative is the MSP service. With managed services, you pay a fixed price for an agreed set of IT services – typically all services to proactively manage and maintain your network and get more info to provide you with unlimited human resources. 

Deep down, we all know that preventing a problem is cheaper than treating it, even if we can't always prove it. Ultimately, this is why buying your IT support as a managed service is cheaper than buying hours. Here are the four main advantages of managed services apart from damage repair:

1. Fixed monthly price.

2. Proactive support that prevents many, but not all, IT problems.

3. Use an IT management system you never knew about or could only afford: automation, monitoring, share the burden, knowledge, work speed.

4. Faster customization and less downtime as the IT company knows your system and actively manages it for you.

All of this translates to less downtime, fewer off-budget costs, and ultimately lower costs. In short, buying IT support time is more cost-effective than buying it yourself. You can decide how far along the shared consumption path you want to go. 

When you choose an MSP, you get more than just shared access to time – you get all the services at a lower cost by leveraging your IT support company's expertise and systems.